My landlady got a new shower head for my apartment, and these folks installed it in no time. She had it delivered from Home Depot, and when the team from Halpin showed up (I believe it was Geoff and Eli), they immediately saw it was a return with missing parts and scratch marks, and let me know that while it could maaaaybe be installed as-is, it would not be the right thing to do in the long run. They let me know all the issues with the product and while it was inconvenient, it was the right call, so I appreciate the honesty and clarity there. My landlady was able to go get a replacement from Home Depot (this time it was actually new) and Halpin rescheduled for a week later. Their tech Christian came over and got it installed quickly, and the shower head is working great. Thanks!